Lifetime Warranty & Privileges
By choosing Icing On The Ring, you are assured the highest quality in design and craftsmanship. All Icing On The Ring products are warrantied against imperfections incurred during production. We certify that your center and side gems are securely mounted in the setting; should any gemstone fall out from its mounting due to workmanship defects, we'll replace it free of charge.
Special care should be taken to maintain your Icing On The Ring jewelry. Warranty does not cover jewelry that is subjected to excessive wear, abuse, or physical damage, whether accidental or not.
Examples Of Unwarranted Damage Include:
Loss of gemstone due to prongs catching, excessive pressure, roughness, or wearing down of ring.
Discoloration of precious metals caused by chemicals, bathing, and immersion in pools and hot tubs.
Thinning of precious metals, especially prongs, due to everyday wear (may require periodic refurbishment).
Fees may be charged if repair work is necessary to preserve the integrity of your jewelry, including, but not limited to, ring re-curving, replacement of broken or chipped gemstones, and re-tipping of prongs.
Shipping and Return Policy
Free 3-Day Shipping
We ship your jewelry to you for free, regardless of price or distance. Non-customized orders placed online before 3 p.m. PST Monday — Friday will be delivered within 3 business days. Orders placed after 3 p.m. will be processed the following business day. All orders are shipped via UPS Next Day Air and you'll be notified when your order has shipped.
If you've chosen to customize your design, your purchase is regarded as an Icing On The Ring Special Order. In this case, shipping times may vary dependent on the time needed to create your one-of-a-kind masterpiece. An Icing On The Ring team member will contact you with updates on your order throughout this process.
To ensure the safety of your jewelry, we require an individual over 18 to sign for your package and we don't ship to P.O. boxes.
Need To Keep The Delivery A Secret?
Ship to an address different from your billing address. We just ask that you have the alternative address on file with your credit card company. (To do so, simply ask to add an alternative shipping address to your account).
Arrange for a Saturday delivery (additional fees may apply).
While we do our best to ensure you are 100% satisfied with your jewelry, we understand that returns are sometimes necessary. We offer a 14-day full-refund return or exchange policy for any unworn items bought in-store or online.
Items that are not eligible for return or exchange include items that show any wear, special orders (any item that has been customized to your liking), custom engraved jewelry, and jewelry that has been worked on by another jeweler.
When Does My 14-Day Period Begin?
Online purchases: from the day your item is shipped.
Special orders processed online or orders requested with a postponed delivery date: from the date your order was first available to ship.
In-store purchases and special orders: from the day your item is available for pickup.
You may contact us to cancel your custom order within 2 days of the order date for a full refund.
Make sure to hold on to all original documentation that came with your purchase.
For an in-store return, simply bring your eligible item with its original packaging and documents during business hours and we'll process the refund or exchange. No appointment necessary.
For online returns, call us at (888) 565-6510 or send an email to firstname.lastname@example.org. We will provide your Return Authorization code along with a pre-paid shipping label and instructions for packing, shipping and insuring your item. Your package must be postmarked within the 14-day return window. Your refund will be issued in your original form of payment and it may take up to 10 days to process. If you are exchanging your item, you will receive a credit that can be applied to your next online purchase.
I Like The Ring But I Don't Know If She Will
First — avoid returning an engagement ring because she doesn't love it by popping the question with a Proposal Ring. These are temporary solitaire settings that we place your center diamond into for the purpose of proposing. After the proposal, visit the store together (or contact us for an online order) so she may choose her dream setting. The full refund amount of the temporary ring will be applied to your purchase of the permanent setting.Learn more about Proposal Rings.
Additional Terms & Conditions
While other retailers have a no-questions-asked policy, we prefer to know why you're returning your order so we can know what to improve. Customer satisfaction is our No. 1 goal.
We will not accept items sent in without a Return Authorization number, packages shipped beyond the 14-day return period, packages that are uninsured or improperly packaged, or jewelry that is ineligible for return.
We will charge a $100 replacement fee for loose diamonds that are not accompanied by the original laboratory grading report.